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What Our Legal Terms Cover

markaroni operates under a legal framework that governs how your account, data, and activity on this platform are handled.

Account TermsData & PrivacyCookie PolicyJurisdiction Conditions
markaroni What Our Legal Terms Cover
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a specific legal query — an access restriction, a data request, or a dispute about your account — use one of the contact paths below. General lobby questions go to the same team but are handled under a different queue, so flag your message as a legal or account matter when you write in.

Email Support Send your legal or account query to our support address. Mark the subject line clearly — data request, policy question, or account dispute — so it routes to the right person.
Live Chat Open the chat widget from your account dashboard. State that your question is about our legal terms or your data and the agent will escalate it within the session.
Account Ticket Log in, go to Help, and raise a formal ticket. For data requests, attach a copy of your CNIC so we can verify your identity before releasing any account records.
DATA AND SECURITY

How We Handle Your Account Data

markaroni keeps your account data under access controls that limit which internal teams can view your profile. Passwords are hashed and never stored in plain text. Session tokens expire after inactivity and require re-authentication through the OTP step tied to your registered mobile number.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account records, wallet transaction references from JazzCash, Easypaisa, and Raast, and login logs are retained for the period our compliance obligations require, then deleted or anonymised.

Account Security

Your account is protected by OTP verification on login and withdrawal. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.

Requesting Changes

To correct your name, phone number, or wallet details, submit a request through the Help ticket system with supporting ID. Changes to payment wallet ownership require additional verification.

Common Legal Questions About Your Account

These cover the questions we hear most often about our terms, your data, and how account decisions are made.

Access depends on the laws of your jurisdiction. We do not make representations about legality in any specific region — you are responsible for confirming that online casino activity is permitted where you are located.

Raise a ticket through the Help section of your account, mark it as a data request, and attach a copy of your CNIC. We will compile and send your account data within a reasonable period after verifying your identity.

Yes. Submit a deletion request through the support ticket system. Note that some records — particularly transaction logs tied to JazzCash, Easypaisa, or Raast payments — must be retained for our compliance period before they can be removed.

We publish the updated terms here and note the change date at the top of the page. If you continue using the platform after that date, you have accepted the revised terms. Close your account before the effective date if you do not agree.

Withdrawals are held when the name on your registered wallet — JazzCash, Easypaisa, or Raast — does not match the name on your markaroni account. Submit a verification document through support to resolve the mismatch and release the payment.

Use the live chat from your account dashboard or raise a formal ticket under Help. Mark your message as an account dispute. Our team will review the decision and respond with the basis for it and any steps available to you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.